Important: Please note that shipping carriers like USPS, UPS, Fedex etc are third party companies and not directly connected with HealthSuperstore.com. Actual delivery time is dependent upon carrier based upon circumstances and is not guaranteed by HealthSuperstore.com.

Standard Shipping: Orders are shipped via Ground service. Average delivery times are 3-10 business days. Once your order is shipped, you will be emailed a shipping confirmation. Some specialty items may take up to 7 to 10 business days for delivery. If an item is on the backorder, it may take even longer. We will notify you if items in your order are on backorder.

UPS: UPS Ground, 3 Day, 2nd Day Air and Next Day Air are available as shipping options within the 48 contiguous United States. Shipping rates are based on the weight of your order as calculated using the UPS shipping rate table. This shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation and a tracking number so you can track your order.

Priority Mail: Orders are shipped via US Priority Mail and delivered within 3-6 business days of when you place your order (military addresses may take longer. Upon shipment of your order, you will be emailed a shipment confirmation and a delivery confirmation number so you can confirm that your order has shipped.

Orders are shipped via Deutsche Post Global Priority Packet Service. You will be charged based on the weight of your order as calculated using the Deutsche Post shipping rates. This shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped. Buyer is responsible for all taxes, duties, tariffs and customs laws in Buyer's country (see additional restrictions below).

Shipping Options:

Shipping Method	Destination	Cost	Delivery Time
Standard Shipping *Super Fast, Low Cost*	United States (48 contiguous)	as low as $4.45 (based on weight of package + handling fee)	3-10 business days
Priority Mail	United States (Military)	$6.95 - 1 item $8.95 - 2 items $10.95 - 3+ items (based on weight of package)	3-7 business days
Priority Mail	United States (Alaska, Hawaii and US Territories)	Based on weight of shipment per Priority Mail Rate Table	3-7 business days
UPS Ground	United States (48 contiguous)	Based on weight of shipment per UPS Rate Table	2-7 business days
UPS 3 Day	United States (48 contiguous)	Based on weight of shipment per UPS Rate Table	3 business days
UPS 2nd Day Air	United States (48 contiguous)	Based on weight of shipment per UPS Rate Table	2 business days
UPS Next Day Air	United States (48 contiguous)	Based on weight of shipment per UPS Rate Table	1 business day
International Shipping	Countries outside of US	Based on weight of shipment and destination country	2 - 6 weeks

International Shipping Restrictions:

1. We accept payment only by Paypal using either credit card or Paypal account.
2. We ship by Deutsche Post International but no tracking information will be provided.
3. The customer pays actual shipping charges based on the weight of the package. Shipping charges alone are frequently 50% to 100% of the total cost of the products. Your shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. 
4. Prepayment is required. Payment must be by credit card, US money order, or personal check drawn on US bank.
5. The customer is responsible for any duties or taxes that may apply.
6. Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country.
7. If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges.
8. We ship to only limited number of selected countries.
   

Please Note: All prices quoted at our site are in US funds. While we try our best to ship the products by selected shipping method for an order but shipping options are not guaranteed. Occasionally, we may find that there is some delay with one carrier and sending the package out with an alternative carrier will be faster and deliver the products on time. If that happened to be the case, we will switch carrier at the time to shipment.

We keep our website updated with inventory status but products can go out of stock quickly any time and gets discontinued without any prior notification from manufacturers. As soon as the product is gone from the shelf in the warehouse, it goes out of stock.  Items that have been discontinued by the manufacturer will be removed from our site as soon as we run out of stock in the warehouse. If one or more of the item(s) from your order is on backorder, or is discontinued, we may ship a partial order to you. We issue refund for the products not shipped due to reasons beyond our control. If an item is discontinued, we will issue you a refund. Backorder items are handled case by case basis depending upon the ETA from the manufacturer.

Canadian Orders

Buyer is responsible for applicable Canadian taxes. The actual shipping time takes 2 to 6 weeks on average utilizing our partnership with Deutsche Post. The shipping rate charged in the shopping cart is a delivered price to the customer's door excluding all duties and customs. You are responsible for any duty or custom charges.

Shipping Method	Destination	Cost	Delivery Time
International Shipping	Foreign Countries	Based on weight of shipment and destination country	2 to 6 weeks

Orders are shipped via Deutsche Post Global Priority Packet Service. No tracking information will be provided. You will be charged based on the weight of your order as calculated using the Deutsche Post shipping rates. This shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped. You are advised to read the International Shipping Restrictions as well.

Retail Orders Policy:

HealthSuperstore.com current Retail Order Policy states that retail order shipments may only be made for retail transactions and not for any transactions involving third-party reimbursement or act of HealthSuperstore.com being responsible for a prescription for the medical device(s) included in this purchase.

By accepting these terms and conditions, retail customers hereby testify to the fact that this order is for a retail transaction and is not a third-party reimbursement transaction. Customers acknowledge that it is the responsibility of the retail customer to know their insurance status if applicable and that the purchase of the product(s) included in this purchase do not at any time make HealthSuperstore.com responsible for having a prescription. By making this purchase the retail customer certifies that he/she has a prescription as required for the product(s) being purchased.

By accepting these terms and conditions, retail customers acknowledge the understanding that as the owner of any medical device, it is the responsibility of the retail customer to arrange for product setup and instruction.

Rehabilitation or medical products:
Many rehabilitation products are not shipped to P O Boxes. Shipping of these products take 7 to 10 business if the item is in stock. Many products are needed to be custom made on order and they take longer. Especially, the cushions and chairs.  Due to the rehabilitation and hygiene nature of our products, these products are non-returnable. Hygiene items such as bed and relaxation, bath safety, braces, cushions, pillows, gloves, uplift seat assists, puddies and leg lifters are not returnable. Email us to see if a product is returnable before purchase if you are not sure.

All Invacare products takes 10-15 business days to receive it.

If you cannot get your order to go through; please e-mail us info at healthsuperstore dot com or call us at 1-866-946-2368.