• Free Standard shipping is available for some items up to a certain weight limit. Free shipping is not eligible for PO Boxes & APO/FPO addresses and Hawaii, Alaska and US territories.
• Free shipping is available for US orders only.
• If you qualify for FREE Standard Shipping but your order also contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
• Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free Standard Shipping.
• Weekend delivery cannot be requested. We use a variety of carriers to deliver orders, and some do not deliver on weekends.
• We reserve the right to change or discontinue FREE Standard  Shipping at any time.

International Shipping Restrictions:

1. We accept payment only by Paypal using either credit card or Paypal account.
2. We ship by FIMS but no tracking information will be provided.
3. The customer pays actual shipping charges based on the weight of the package. Shipping charges alone are frequently 50% to 100% of the total cost of the products. Your shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. 
4. Prepayment is required. Payment must be by credit card, US money order, or personal check drawn on US bank.
5. The customer is responsible for any duties or taxes that may apply.
6. Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country.
7. If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges.

Please Note: From the time we receive your order, it may take up to 48 hours to ship your order as we check all orders manually. To avoid frauds and your security, we prefer shipping to the addresses that are listed with your credit card company. If you are providing us an address to ship your product that is not listed with your credit card company, it is suggested to call your credit card company to have the shipping address listed so that your order is not delayed. Orders may get delayed because extra time is needed to ensure no fraud has taken place. You will be contacted via email and/or phone if the billing department requires more information to process your order. Please respond to all queries as soon as possible to avoid unnecessary delays.

All prices quoted at our site are in US funds. While we try our best to ship the products by selected shipping method for an order but shipping options are not guaranteed. Occasionally, we may find that there is some delay with one carrier and sending the package out with an alternative carrier will be faster and deliver the products on time. If that happened to be the case, we will switch carrier at the time to shipment.

We keep our website updated with inventory status but products can go out of stock quickly any time and gets discontinued without any prior notification from manufacturers. As soon as the product is gone from the shelf in the warehouse, it goes out of stock.  Items that have been discontinued by the manufacturer will be removed from our site as soon as we run out of stock in the warehouse. If one or more of the item(s) from your order is on backorder, or is discontinued, we may ship a partial order to you. We issue refund for the products not shipped due to reasons beyond our control. If an item is discontinued, we will issue you a refund. Backorder items are handled case by case basis depending upon the ETA from the manufacturer.

Canadian Orders

Buyer is responsible for applicable Canadian taxes. The actual shipping time takes 2 to 6 weeks on average utilizing our partnership with FIMS. The shipping rate charged in the shopping cart is a delivered price to the customer's door excluding all duties and customs. You are responsible for any duty or custom charges.

Orders are shipped via FIMS. No tracking information will be provided. You will be charged based on the weight of your order as calculated using the FIMS shipping rates. This shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped. You are advised to read the International Shipping Restrictions also.

Retail Orders Policy:

HealthSuperstore.com current Retail Order Policy states that retail order shipments may only be made for retail transactions and not for any transactions involving third-party reimbursement or act of HealthSuperstore.com being responsible for a prescription for the medical device(s) included in this purchase.

By accepting these terms and conditions, retail customers hereby testify to the fact that this order is for a retail transaction and is not a third-party reimbursement transaction. Customers acknowledge that it is the responsibility of the retail customer to know their insurance status if applicable and that the purchase of the product(s) included in this purchase do not at any time make HealthSuperstore.com responsible for having a prescription. By making this purchase the retail customer certifies that he/she has a prescription as required for the product(s) being purchased.

By accepting these terms and conditions, retail customers acknowledge the understanding that as the owner of any medical device, it is the responsibility of the retail customer to arrange for product setup and instruction.

Rehabilitation or medical products:
Many rehabilitation products are not shipped to P O Boxes. Shipping of these products take 7 to 10 business if the item is in stock. Many products are needed to be custom made on order and they take longer. Especially, the cushions and chairs.  Due to the rehabilitation and hygiene nature of our products, these products are non-returnable. Hygiene items such as bed and relaxation, bath safety, braces, cushions, pillows, gloves, uplift seat assists, puddies and leg lifters are not returnable. Email us to see if a product is returnable before purchase if you are not sure.

Some specialty items are shipped directly from the manufacturer and may take 7 to 10 business days for delivery. There may not be a tracking number available for these kind of items as they need to be crated and picked up by transportation companies like Roadrunner, Estes Freight, RLCarriers etc.

All medical supplies may take 10-15 business days to deliver.

Heat Sensitive Products:

We try to ship all the heat sensitive products with cold packs. However, all the heat sensitive products may not be shipped with free cold packs. Please email us at info at healthsuperstore dot com to find out if your product will include a free cold pack.
Please note that cold packs may melt in extreme hot weather in summer months. Ask for next day air shipping option.

If you cannot get your order to go through; please e-mail us info at healthsuperstore dot com or call us at 1-888-748-2566 begin_of_the_skype_highlighting              1-888-748-2566      end_of_the_skype_highlighting.