Return Policies

Damages

Health Superstore makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to Health Superstore within 24 hours of receipt.  

Health Superstore will accept responsibility to replace any expired, spoiled, or otherwise 'bad' product (this does not include the subjective nature of a flavor that a customer does not particularly care for.  In other words, "I don't like the way it tastes" is not a valid reason for replacement).  Also, if the package/items are damaged in transit, we will replace the item at no cost to you.  Uncommonly, a packing error will occur where the customer receives the wrong item; we will reship the correct item and provide a prepaid Return Label so the you have no out-of-pocket expense to return the wrong item.
 
Returns

• Please submit your return request prior to returning any merchandise and wait for 2 business days to get RMA number.
• Merchandise must be returned in sellable condition (not opened or damaged) in order to receive credit.
• Full credit will be issued for unopened merchandise returned within 20 days of your receipt of shipment.
• A 15% restocking fee will be applied to unauthorized returns and authorized returns received after 20 days.
• Product returns cannot be accepted after 30 days.
• You should return the product to the same warehouse that is assigned to your Return Authorization Number. We provide this information at the time of issuing a Return Authorization Number.

Return Authorization Number is required to accept all returns. Absolutely NO exceptions.

International Customers:

1.  We accept payment only by Paypal using either credit card or Paypal account.
2.  We ship by Deutsche Post International but no tracking information will be provided.
3. HealthSuperStore.com is not responsible for the items that are prohibited in your country. New items get banned all the time and each country has different ingredients and items that are not allowed. We encourage you to check with customs department in your country before placing an order to make sure there is no ingredient/item that is prohibited in your country. 
Following are some of the items that may be banned in your country. The list is not complete and new products get banned all the time. We encourage you to check with customs department in your country before placing an order to make sure there is no ingredient/item that is prohibited in your country.
• Acetyl-L-Carnitine
• Androstenedione
• Testobol, Primobolan and related pro-hormones
• L-Carnitine
• DHEA
• Human Growth Hormone
• Amino acids of any kind
• products containing vitamin K
• Pregnenolone
• Melatonin
• 5-HTP
• Yohimbe Herbe and Yohimbe extracts
• Stamina-Rx
• any Ephedra, Ma Huang, ephedrine
• Hootia
4. Healthsuperstore.com is not resoponsible for any seize by the customs department of your country.
5. You will not be eligible to get your refunds unless we receive the undamaged packages safely to our warehouse. A 15% restocking fee will be applied to orders returned by customs as "illegal to import."

Equipment / Fitness Machine Returns

** Make sure you save the box and packaging **

If you are not 100% satisfied with your fitness equipment, you may return the equipment within 30 days of receipt of your order.

Just call us and get a return authorization number from our customer service department. The equipment must be returned in the same package and must not be damaged in any way.

Any damaged items may NOT be returned. Shipping costs from Health Superstore are NOT refundable and any return to Health Superstore must be paid for and arranged by the customer.

When we receive your fitness equipment back at our warehouse, we will refund to you the cost of the item within 3 business days.